Terms of Service

Neev is a study aid for UPPSC preparation. It includes: AI-assisted evaluation of descriptive (Mains) answers — typed or uploaded as handwritten photos — scored against a UPPSC-style rubric; a bank of previous-year questions (PYQ) and MCQ practice, mock tests and daily quizzes; syllabus-mapped study chapters; an AI study mentor for doubt-solving; AI-summarised current affairs; spaced-repetition revision; progress analytics; and community discussion and peer review. Some features use artificial intelligence, which has inherent limitations (see the section on AI features below).

You must be capable of entering into a legally binding contract under applicable law to use the Service. You are responsible for keeping your login credentials secure and for all activity under your account. Provide accurate information and keep it current. One person, one account — accounts are personal to you and may not be shared, sold or transferred.

Neev helps you prepare; it does not guarantee any examination outcome. AI-generated scores, feedback, model answers, study chapters, current-affairs summaries and mentor responses are study aids, not official assessments, legal advice, or predictions of your actual UPPSC marks, rank, selection or result. The UPPSC and its official processes are wholly independent of Neev; we are not affiliated with, endorsed by, or acting on behalf of the UPPSC or any government body. AI can be incomplete, out of date, or wrong. Always verify important facts — including any dates, notifications, eligibility and syllabus details — against the UPPSC's official sources before relying on them. Your results depend on many factors outside our control, and we make no promise, express or implied, of any specific outcome.

The Service offers a Free tier and paid "Pro" plans. Current features, limits and prices are shown on our Pricing page and in the app, and may change.

• Free trial. New accounts receive a 7-day free trial of Pro automatically on sign-up. No payment method is required and no card is charged. The trial gives you Pro features with lower daily limits on the most resource-intensive AI features. One trial per account. When the trial ends, your account automatically becomes Free — nothing is charged.
• Free tier. Includes PYQ and MCQ practice, the daily quiz, current affairs, spaced-repetition revision and community, a limited number of AI answer evaluations, a daily limit on mentor messages, and full access to a selection of study chapters per paper.
• Pro plans (prices as of the last update). Monthly — ₹399; 3 Months — ₹999; 6 Months — ₹1,799; Yearly — ₹2,499. Pro raises the AI-evaluation and mentor limits and unlocks handwritten-answer upload (OCR), the full mock-test series, micro-drills, all study chapters, deeper analytics, and the current-affairs magazine. Fair-use caps apply to prevent abuse of unlimited-seeming features; current caps are shown in the app.

Payments are processed by our payment partner, Razorpay. When you buy a Pro plan you make a one-time payment for a fixed term (the plan's duration). Plans do not auto-renew and there is no recurring charge. Pro access runs until the end of the paid term and then your account automatically reverts to Free; to continue with Pro after that, you purchase again. Prices are inclusive of applicable taxes unless stated otherwise. We do not receive or store your full card details — see the Privacy Policy.

Because a free trial lets you evaluate Pro before paying, Pro fees are generally non-refundable, subject to the specific exceptions and process described in our Refund Policy, which forms part of these Terms.

You agree not to:

• share, resell or provide access to your account, or create multiple or automated accounts, or abuse the free-trial system;
• copy, scrape, bulk-download, redistribute, or create derivative products from our content (questions, study chapters, model answers, summaries) except for your own personal exam preparation;
• reverse-engineer, probe, overload, or attempt to bypass usage limits, security, or access controls of the Service;
• submit unlawful content, or use the AI features to generate abusive, infringing, or unlawful material, or to attempt to extract training data or manipulate the models;
• in the community features, post content that is abusive, harassing, hateful, defamatory, spam, sexually explicit, that infringes others' rights, or that shares another person's private information. Community posts are screened and may be moderated or removed, and accounts that violate these rules may be suspended.

AI features send your input (for example, your answer text or a mentor question, and — for handwritten submissions — your uploaded page images) to third-party AI providers to generate a response, as described in the Privacy Policy. AI output is generated automatically and may contain errors or omissions. You are responsible for reviewing AI output before relying on it. Do not submit content you are not entitled to submit, and do not treat AI feedback as authoritative or official.

• Your content stays yours. You retain ownership of the answers, images, notes, and other content you submit ("Your Content"). You grant Neev a non-exclusive licence to host, store, process, transmit to the third-party providers listed in the Privacy Policy, and display Your Content solely to operate and provide the Service to you (for example, to run an evaluation, to show your history, or — only if you explicitly choose to — to share an answer for peer review).
• AI-generated results. Evaluations, scores, feedback, and model answers generated for your submissions are provided for your personal exam-preparation use. As between you and us, they are made available for that purpose; we make no representation that AI output is original, accurate, or fit for any other purpose.
• Our content. The Service, and our own content — including study chapters, the compiled question bank and its classifications, summaries, software, design, and the "Neev" / "नींव" name and marks — are owned by Neev or our licensors and are protected by law. Question text is drawn from publicly available past examination papers; we do not claim ownership of underlying government examination material.

The Service relies on third parties to function, including AI providers (Anthropic and OpenAI), our payment partner (Razorpay), and our hosting and database provider (Supabase). Your use of the Service involves data being processed by these providers as described in the Privacy Policy. We are not responsible for third-party services' own acts or terms.

The Service is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or uninterrupted or error-free operation. We do not warrant that content (including AI output and any exam dates or notifications) is accurate, complete, or current, or that the Service will meet your requirements or result in any exam outcome.

To the maximum extent permitted by law, Neev and its proprietor will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of data, opportunity, or examination outcome, arising from your use of or inability to use the Service. To the maximum extent permitted by law, our total aggregate liability for any claim relating to the Service will not exceed the amount you paid us for the Service in the three (3) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits any liability that cannot be limited under applicable law.

You may stop using the Service at any time. We may suspend or terminate your access if you breach these Terms, abuse the Service, or where required by law. On termination, your right to use the Service ends; sections that by their nature should survive (including content, disclaimers, liability, and governing law) will survive. Any remaining paid term is handled under the Refund Policy.

We may modify the Service, these Terms, or our plans and prices. If we make material changes to these Terms we will update the "Last updated" date and, where appropriate, notify you in the app. Continued use after changes take effect means you accept the revised Terms.

These Terms are governed by the laws of India. Subject to applicable law, the courts at Delhi will have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service.

Questions about these Terms: [email protected].